Returns Policy

If you purchase goods from us by ‘mail order’ and then decide within 14 days of receipt that they are not required, we will provide a full refund subject to the following conditions:

• You must notify us by phone, email, letter or fax that the items are no longer required.

• Items must be sent back to us within 14 days of receipt.

 • The items must be returned to us in undamaged and unused condition, and where possible, the original packaging should be returned undamaged.

• Please include with the items your full contact details and also a copy of the invoice you received from us.

• You are responsible for the cost of returning the items to us and for their safe return. Please ensure that they are securely packaged. We would advise you insure the items for their full value with your chosen carrier and that you obtain proof of shipment. We cannot accept responsibility for items that are lost in transit.

• Refunds cannot be provided on items specially made for you.

• If we have specially ordered items for you from their manufacturer/supplier, then we can only offer a refund if that supplier will accept their return. Such refunds will be less any handling/return charge imposed on us by the supplier.

If the above conditions are met, we will issue you with a refund including, if applicable, our normal delivery charge.  However, if you requested a more expensive method of shipment than we normally use, we will not refund the additional cost of this. The refund will be made within 7 days of us receiving the goods. If you paid by credit or debit card, then the money will be refunded on that card.

Our refunds policy does not affect your statutory rights